Please note that preorder items are not ready to ship at the time of purchase.

U.S. ORDERS: Preorder items are expected to be delivered within approximately 4–5 weeks from the close of the preorder period. This timeframe includes production, transit to SUPASTAR, order processing, and shipment to you.

INTERNATIONAL ORDERS: Delivery times may vary depending on destination and customs processing.

Once your order has been packed and shipped, you will receive a confirmation email containing your tracking information.

Please note that preorder timelines are estimates. While we work to get every order to you as quickly as possible, unexpected production, customs, carrier, or transit delays may occur.

If your order contains both preorder and ready-to-ship items, your entire order may ship together once all items are available.

Ready-to-ship orders are typically processed within 2–3 business days. Once shipped, delivery times will depend on the shipping method selected at checkout and the destination.

Please carefully review your shipping address before completing your purchase. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

SUPASTAR is not responsible for packages delivered to an incorrectly entered address.

Once an order has been transferred to the shipping carrier, transit and delivery are handled by the carrier. SUPASTAR is not responsible for packages that are lost or stolen after being marked as delivered.

If your tracking information shows an issue with your shipment, please contact the carrier and reach out to us so we can assist where possible.

We want you to love your SUPASTAR pieces. Please carefully review product descriptions, measurements, and our size guide before placing your order.

RETURNS

Returns are accepted within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn and unused

• Unwashed

• Free of stains, odors, makeup, deodorant, or other signs of wear

• Returned with all original tags and packaging attached/intact

Items that do not meet these requirements may be refused and returned to the customer.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received was incorrect or defective.

PREORDER ITEMS

Because preorder items are produced based on anticipated customer demand, preorder purchases cannot be canceled once the preorder period has closed and production has begun.

Once a preorder item has been delivered, it may be returned in accordance with our standard return policy above.

EXCHANGES

If you need a different size, please contact us within 14 days of delivery. Exchanges are subject to inventory availability and cannot be guaranteed.

For preorder items, certain sizes or colorways may be unavailable for exchange once production is complete. If your preferred replacement is unavailable, you may return the eligible item according to our return policy.

FINAL SALE

Items marked FINAL SALE at the time of purchase cannot be returned or exchanged.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive an incorrect or defective item, contact us within 7 days of delivery with your order number and clear photos of the item so we can review the issue and make it right.

To request a return or exchange, contact support@supastar.com with:

Your name, order number, item(s) being returned, and reason for the return or exchange.

Please do not send merchandise back without first contacting us for return instructions.