A preorder allows you to secure your SUPASTAR piece before it is produced and ready to ship. Once the preorder period closes, production begins based on the quantities ordered.

Please allow approximately 4–5 weeks from the close of the preorder period for delivery. You’ll receive tracking information via email once your order ships.

U.S. ORDERS: Preorder items are expected to be delivered approximately 4–5 weeks after the preorder period closes. This timeframe includes production, transit to SUPASTAR, order processing, and delivery to you.

INTERNATIONAL ORDERS: Delivery times may vary depending on destination and customs processing.

Preorder timelines are estimates and may be subject to slight production, customs, or carrier delays.

Preorders may be canceled before the preorder period closes. Once the preorder period has ended and your order has been submitted for production, it cannot be canceled.

Once your item is delivered, it will be eligible for return according to our return policy.

Each product page includes a Size Guide with garment measurements to help you find your best fit.

Please note that fit may vary depending on the style. We recommend reviewing the measurements and fit information listed on the individual product page before ordering.

Yes. SUPASTAR Puffer Pants are designed as a unisex style with an intentionally oversized, relaxed silhouette.

We strongly recommend using the Size Guide rather than relying only on your usual size, especially if you prefer a more fitted or more oversized look.

Size exchanges may be requested within 14 days of delivery and are subject to availability.

Because preorder quantities are produced based on demand, we cannot guarantee that another size or color will be available. If your requested exchange is unavailable, an eligible item may be returned according to our return policy.

Yes. Eligible items may be returned within 14 days of delivery.

Items must be unworn, unwashed, unused, and returned with their original tags and packaging intact. Items showing signs of wear will not be accepted.

Original shipping charges are non-refundable, and customers are responsible for return shipping unless the item received was incorrect or defective.

If you entered the wrong shipping address, contact us as soon as possible.

We’ll do our best to update your information before your order is processed, but address changes cannot be guaranteed once an order has entered processing or shipped.

Once your order ships, you’ll receive a shipping confirmation email containing your tracking number and tracking link.

Please allow some time for the carrier to update tracking information after your shipping label is created.

If your tracking shows that your package was delivered but you cannot locate it, first check around your delivery location, with household members or neighbors, and contact the shipping carrier.

If you're still unable to locate your package, contact us with your order number and tracking information, and we'll assist where possible.

Please contact us within 7 days of delivery with your order number and clear photos of the item you received.

We'll review the issue and work with you to resolve it.

Absolutely. You can purchase multiple colors and sizes during the preorder period while they are available.

Additional inventory may be available after preorder fulfillment, but restocks are not guaranteed.

If you want a specific color and size, we recommend ordering during the preorder period.

Item descriptionYes! SUPASTAR ships internationally to select countries.

U.S. orders qualify for free standard shipping. International shipping rates are calculated at checkout based on the destination and package.

International customers are responsible for any applicable customs duties, taxes, or import fees required by their country. These charges are not included in the product or shipping price and may be collected by the local carrier or customs authority before delivery.

Please note that international delivery times may vary depending on the destination and customs processing.

For order questions or customer support, contact us at support@supastar.com.

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.